Job from partner- Uniform and training Provided – We’ll set you up for success with comprehensive training and a professional uniform,
- Engaging & Community-Focused Role – Be out and about, interacting with customers and drivers
- Casual, Part Time- and Full-Time roles
Customer Service & Administration Officers
- Casual- Quote Ref 1 in your application
- Part-Time- Quote Ref 2 in your application
- Full Time - Quote Ref 3 in your application
- 7-Day Roster
- Based in Launceston
We currently have a number of opportunities across our Launceston Depot and are interested to hear from people from all walks of life, age groups and experience.
You may be semi-retired, a parent a student seeking casual/part time work, or someone seeking a career change.
Are you a people person who thrives in a fast-paced, customer-facing role?
Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team!
Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year. We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network.
What You’ll Do in the role:- When you are out on location- you will be a friendly face for our passengers, answering questions and providing travel information.
- Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
- Support our drivers and ensure a comfortable travel experience for everyone.
- Assist passengers with luggage handling when required.
- Handle phone and email enquiries in a polite and professional manner.
- Maintain the cleanliness and presentation of customer spaces.
- Ensure cash handling and transactions are secure and accurate.
- Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving!
- A strong background in customer service – experience in transport, retail, or hospitality is a plus!
- A proactive and hands-on approach – you enjoy interacting with people and solving problems.
- Strong administration and communication skills.
- The ability to work independently and as part of a team in a busy, customer-facing environment.
- A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
- High attention to detail, especially with cash handling and reservations.
- We are growing
- Work in a dynamic, community-focused environment where no two days are the same.
- Be part of a company that prioritises safety, reliability, and service excellence.
