Job Customer Service Officer, South Launceston

Stable Permanent Part-Time Role – Enjoy the security of a 30-hour work week with a consistent roster, working across a 7-day schedule to help keep Launceston moving.

Permanent Part-Time | 7-Day Roster | Launceston

Are you a people person who thrives in a fast-paced, customer-facing role? Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team!

Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year. We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network.

• Be a friendly face for our passengers, answering questions and providing travel information.
• Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
• Support our drivers and ensure a comfortable travel experience for everyone.
• Assist passengers with luggage handling when required.
• Handle phone and email enquiries in a polite and professional manner.
• Maintain the cleanliness and presentation of customer spaces.
• Ensure cash handling and transactions are secure and accurate.
• Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving!

• A strong background in customer service – experience in transport, retail, or hospitality is a plus!
• A proactive and hands-on approach – you enjoy interacting with people and solving problems.
• Strong administration and communication skills.
• The ability to work independently and as part of a team in a busy, customer-facing environment.
• A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
• High attention to detail, especially with cash handling and reservations.

• Permanent part-time role offering stability and variety.
• Work in a dynamic, community-focused environment where no two days are the same.
• Be part of a company that prioritises safety, reliability, and service excellence.

If you love working with people and want to be part of a team that keeps Launceston moving, apply today!