Job Guest Service Agent, North Hobart

Guest Service Agent – DoubleTree by Hilton Hobart

Be the first smile our guests see. At DoubleTree by Hilton Hobart, we believe the guest experience starts the moment they walk through our doors, and as a Guest Service Agent, you’re the person who sets that tone. Whether it’s a seamless check-in, solving a tricky travel question, or simply remembering a guest’s favourite room, you’ll help create stays worth coming back for.

• Front-row seat to hospitality – You’re in the heart of guest interactions, making every arrival and departure special.

• Grow with a global brand – Access Hilton’s world-class training and career pathways.

• Perks that travel with you – Enjoy discounted stays at Hilton hotels worldwide.
  

• Welcome guests with warmth, professionalism, and genuine care.

• Manage check-in and check-out processes efficiently and accurately.

• Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.

• Maximise occupancy through upselling and promoting hotel services.

• Maintain accurate payment handling and compliance with hotel policies.

• Collaborate with other departments to ensure every guest enjoys a seamless stay.

You don’t have to tick every box, but you’ll thrive if you have:

• A friendly, confident, and professional approach.

• Strong communication and problem-solving skills.

• The ability to stay calm and organised under pressure.

• A passion for delivering exceptional guest service.

• Experience in hospitality, tourism, or customer service (preferred, but not essential – we’ll train you).
  

We’re more than just a hotel – we’re a community. At DoubleTree by Hilton Hobart, you’ll be part of a supportive, inclusive team that takes pride in every detail. Plus, you’ll enjoy Hilton’s global benefits, travel perks, and the opportunity to build a career anywhere in the world.

Apply today and help us deliver the warm DoubleTree welcome that guests remember long after they check out.

EOE/AA/Disabled/Veterans

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!