Job Front Office - Multiple Positions - Guest Service Agents, Valet Attendants - Full-time, Part-time, Casual, Burnie

Job Description

Please specify which role you are interested in when applying:

• Full Time Guest Service Agent/Front Office All Rounder
• Part Time Valet Attendant
• Casual Valet Attendant

Full Time Guest Service Agent/Front Office All Rounder

• Be the first point of contact and greet guests with a warm welcome every time
• Make the check-in, check-out process run smoothly
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
• Ensure the security of our guests and their possessions
• Handle guest complaints in a positive manner and escalating as required
• Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
• Assist with valet parking as required

Part Time & Casual Valet Attendants

• Be the first point of contact and greet guests with a warm welcome every time
• Safely park and retrieve guest vehicles
• Managing pick up times for vehicles to ensure they are onsite for early departures
• Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner
• Guide guests to their room where required
• Ensure the efficient delivery and collection of group luggage.
• Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
• Book tours and sightseeing activities where required
• Ensure all logs are completed for receipt and outgoing parcels, mails etc
• Assist with room shows for guests as requested by Front Office team members
• Respond to guest requests and queries providing knowledgeable, accurate and helpful information